Frequently asked questions
You can send us your order inquiry directly via our website https://www.lelecake.co.uk/ or You can also contact us via our contact details provided or through social media.
We recommend placing your order at least 5 days in advance to ensure availability. Custom cake orders may require more time, so please check with us for confirmation.
Yes, we require a 50% non-refundable deposit for custom cake orders. The remaining balance must be paid 2 hours before pickup or delivery.
We accept Cash on Hand, PayPal & bank transfers. Full payment must be made before your order is processed.
You can request changes up to 3 days before your scheduled pickup/delivery. After that, changes may not be possible.
Orders canceled 3 days before the pickup/delivery date may be eligible for a refund (excluding the deposit).
Cancellations within 2 days are non-refundable.
Refunds are only issued in cases where we fail to meet the agreed specifications.
Yes! We offer delivery within Sussex for an additional fee. Please provide accurate delivery details to avoid any issues.
Cakes should be stored in a cool, dry place or refrigerated, depending on the type. We will provide specific instructions upon pickup/delivery.
Our cakes may contain common allergens such as milk, eggs, nuts, gluten, and soy. While we take precautions, we cannot guarantee a completely allergen-free environment. Please inform us of any allergies when placing your order.
We can use pictures as inspiration, but due to the handmade nature of cakes, slight variations may occur. We do not replicate copyrighted characters or logos unless permission is provided.
We take great care in handling our cakes, but if you receive a damaged cake upon delivery, please contact us immediately with photos, and we will assess the issue. We are not responsible for damages that occur after pickup/delivery.
We may be able to accommodate last-minute orders based on availability. Please contact us directly to check.
At this time, we do not offer eggless, gluten-free, or vegan cakes. All our cakes contain standard ingredients, including eggs, dairy, and gluten.
We operate as an online business, but we may have tasting sessions available. Please contact us for details.
You can reach us via: